adges&Data={}
[2011-01-25 12:09:27][Debug] [Outbound]
[{"Result":"successful","Data":[{"Locked":{"New":0,"All":"9"}}]}
syslog:
Jan 25 12:09:27 otrs-icm OTRS-RPC-99[29497]:
[Notice][Kernel::System::Auth::DB::Auth] User: use
In the debug file I see:
[2011-01-21 12:24:42][Debug] [Inbound]
[User=agent1321&Password=&Object=CustomObject&Method=QueueView&Data={}
[2011-01-21 12:24:42][Debug] [Outbound] [{"Result":"successful","Data":[]}
On Fri, Jan 21, 2011 at 12:21 PM
Good morning everybody
I've got an iPhone4 (lucky me), and I installed iPhoneHandle 0.9.6.
When I acess to json.pl interface, I can login correctly, but I cannot see
any queue¿?¿?
Using the web interface, my user has full access to all queues.
Any idea what's happeing?
thanks in advance!!
From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Magic Boiz
> *Sent:* Friday, December 17, 2010 12:42 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Solution Time of Tickets
>
>
>
> There we have set "Escalation -
There we have set "Escalation - Solution Time: 0" in all queues.
So, why the 72h?
On Fri, Dec 17, 2010 at 12:20 PM, Lars Jørgensen wrote:
> Admin -> Queues
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Magic Boiz
> *S
Hi everyone!!
I have a simple question: how can a modify the "Solution Time" of a Ticket.
It's always set to 72h!!.
When I create an email/phone ticket, the "Due Time" is set to 72h+current
date. If a ticket is created automatically after a customer email, the
Ticket also has a Solution Time of 7
