[otrs] FirstName and LastName instead of username in owner field in reports.

Hi all. How I can input FirstName and LastName of agent instead of Username as owner in reports? Thanks! -- -- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidi...@saimatelecom.kg

Re: [otrs] I can't close tickets

using Oracle. You need to put your ENV setting for Oracle settings in $HOME/scripts/apache2-perl-startup.pl On Aug 9, 2011, at 7:18 , Marat Rabidinov wrote: Traceback (28632): Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318 Module: Kernel::System::Ticket::Article

Re: [otrs] I can't close tickets

Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 This message appears when the ticket may be closed too. 09.08.2011 10:45, Shawn Beasley ?: What does your otrs log say? On Aug 9, 2011, at 6:22 , Marat Rabidinov wrote

[otrs] I can't close tickets

restart a apache (httpd) service, a ticket will be closed at once when I click "Send" in Closing window. So, how I can solve this issue? -- -- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzs