I`m trying to configure an OTRS instance, but i need to send the
notification to the user via Mail and SMS, I have an address to send the
email to SMS, but I can`t find how to configure one user with two address.
Someone made this kind of configuration ??
Martin Waichman
Director
I´m passing OTRS to
a production schema, but prior to do this i need to clear Ticket Database, can
someone send me information to know how to do this without corrupt the
database?
Best
Regards
Martin
Waichman
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input.
>Jeff
I used a CSV file, with the fields of the Customers Database, and make the
import using a query in MySQL, taking in care the ID has to be unique.
And it´s working now, I had to import 3000 customers.
Regards
Martin Waichman
Director
Serbiznet
_
user who receive the ticket doesn´t
have access to the queue.
Some
ideas??
Regards
Martin
Waichman
Director
Serbiznet
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found in the documentation how to add an external backend, but I don´t
know if it´s the best idea.
Regards
Martin Waichman
Director
Serbiznet
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