[otrs] Converting OTRS mysql myISAM to innodb?

2005-10-19 Thread Mathew Davies
vert to a mysql innodb database are there and issues with doing this and any guides available? Or is there another solution to this problem? thanks Mathew Davies Interactive Prospect Targeting Ltd -- This message has been sca

RE: [otrs] Close call message

2004-12-10 Thread Mathew Davies
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Tyler Hepworth > > Is it possible to include the 'close call message' into the > Instead of closing the ticket through the "close" link, use > "Compose Answer (email)" and close it there. I had already realised that but if we h

[otrs] Close call message

2004-12-09 Thread Mathew Davies
Is it possible to include the 'close call message' into the email sent to the customer. Currently we appear to only be able to add an internal or external note but this is only visible when the customer checks back to the website. -Mat _