On Fri, Jan 30, 2004 at 11:10:51AM -0500, Michael Gurski wrote:
> This seems to properly account for the fact that there can be
> uncounted unlock times both at the beginning and the end of the day,
> AND will only pay attention to uncounted unlock times that are <= the
> current h
On Fri, Jan 30, 2004 at 02:48:10PM +0100, Brice Levy wrote:
> > Your setup sounds ok.
> >
> > Take a look on the UncountedUnlockTime config option
>
> I had left Default.pm untouched, and did not use UncountedUnlockTime in
> Kernal/Config.pm, so the values were the default ones.
> The test was don
Is it possible to have OTRS force a password change, either
immediately upon an initial login, or after a set period of time?
There are password policies here that I'd like to be able to follow
(temporary passwords created when the account's created "must" be
changed, passwords expire after N days
On Fri, Oct 10, 2003 at 02:09:28PM +0200, Luc Stroobant wrote:
> Is there a config option to put the ticket at the end of the subject?
>
> In a way that:
> [ticket# 123456] This is my subject
> becomes
> This is my subject [ticket# 123456]
>
> Our "communication manager" thinks this is more elega
On Fri, Sep 19, 2003 at 01:04:20AM +0200, Robert Kehl wrote:
> What do you exactly mean by reassigning?
>
> Robert Kehl
>
> PS: Btw, the body of an email *could* be filled with content ;-)
Robert,
There was content, but some non-MIME-compliant mailers don't know how
to display MIME-types they d
Is it possible to easily re-assign (or append) the contents of one
ticket in OTRS to be linked in under another ticket? The reason I ask
is that the current ticket tracking system being used where I'm at
has that functionality (either built-in or customized), since some
people will send completely
