[otrs] installing opennms

I have upgraded to otrs 2.4.7 on a windows server 2003 platform with mysql 5.1 I have installed calendar, faq, filemanager, masterslave, support, survey e.t.c. from online repository but when installing opennms it seems that the page times out for what ever reason I don't know is there somethin

[otrs] installing openNMS

I'm running otrs 2.4.7 on a windows server using mysql and when trying to install openNMS I get a message saying that need to use version 1.5.9.4 and then webpage times out I'm pulling file from online repository source: [-Master-] http://ftp.otrs.org I have tried to find this version on opens

[otrs] backing up otrs

I am getting ready to backup otrs 2.4.3 on a windows 2003 server using mysql 5.0 will a regular windows backup work with this? And will I be able to restore that backup to a newer version of otrs say 2.4.6 on a windows server 2003 box using mysql 5.0? Michael D Mitchell Sixth Avenue Ele

[otrs] backing up otrs 2.4.3

I have created a new server installing otrs 2.4.6 on a windows 2003 server box using mysql 5.0 now I have another server running version 2.4.3 which is currently our production box I want to backup the production box, what are the steps in backing up the database this is my 1st time doing so an

[otrs] installing faqs

Hello I'm trying to install otrs package FAQ and keep getting this error can anyone provide some knowledge Error: MySQL server has gone away, SQL: 'INSERT INTO package_repository (name, version Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech mmitch...@6ave.com 973-924-2900

[otrs] H

- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.o

[otrs] perl module manager

Can anyone help with this I downloaded and installed pmm and when its downloads and installs perlmodules where does it go when I run otrs.checkmodules I'm still missing Modules after running pmm this the error I'm getting. o IO::Socket::SSL.Not installed! (Optional - for POP3

[otrs] error pop3 authenticate

Can anyone help me with this error see below ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Jan 19 14:53:56 2010 Message: POP3: Auth for user itsupport/10.10.5.43 failed! Traceback (1168): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 86 Module: Kernel::System::Mail

[otrs] pop3 Authentication error

when running the run now commad in otrs postmaster mail account I receive the follwoing error message can you help this is the error I'm getting I have checked my username and password and both are fine please help I made sure I have all the perl modules .Message: POP3: Auth for user itsupport

[otrs] install authen::SASL

I'm having toruble installing Authen::SASL into cpan.bat on a windows server environment I run the command and get the following error message see below what am I doing wrong. cpan shell -- CPAN exploration and modules installation (v1.9301) ReadLine support enabled cpan> install Authen::SASL

[otrs] installing Authen-SASL-2.13

What is the command after you download perl module Authen-SASL-2.13 in cpan.bat I tried to run install Authen-SASL-2.13 command and got the following message see below. cpan> install Authen_SASL-2.13 Warning: Cannot install Authen_SASL-2.13, don't know what it is. Try the command i /Authen

[otrs] error meessage when clikcing on the x for run now in postmaster mail account

I'm trying to set up email in otrs using pop3 I believe I have everything setup correctly but when select the x for run now in postmaster mail account I get this error message can anyone help ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Jan 11 12:53:20 2010 Message: POP3: Auth for us

[otrs] running checkmodules command

When I am trying to check to see if I have correct modules installed I run the command otrs.checkmodules in otrs\otrs\bin but when I hit enter a word document file opens up what am I doing wrong? Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office -

[otrs] Installing io::socket::ssl

Can someone tell me the correct way to install io::socket::ssl I downloaded file and zipped it after this is done what are the steps to get the file to unzipped and installed to cpan - OTRS mailing list: otrs - Webpage: http://ot

[otrs] getting error when trying to force install io::socket::ssl

After running this command perl -MCPAN -e "CPAN::Shell->force (qw(install IO::Socket::SSL));" I get the following error can anyone tell what I am missing read below what am I missing? C:\Program Files\OTRS\StrawberryPerl\perl\bin>perl -MCPAN -e "CPAN::Shell->force (qw(install IO::Socket::SSL))

[otrs] how to install io::sockket::SSL

I ran a check modules and it's telling me that io::socket::ssl its not installed for pop3 ssl connection how do I fix? I went to cpan.org website found the module but it looks like a zip file once I get the file how do I make it work? Do I install it in cpan any help would be great sort of new

[otrs] checking modules

What is the correct command to to check and see if I have all the perl modules installed in otrs I believe its otrs\otrs\bin but when I try and run the command it opens up wordpad with like a batch file I'm typing in .otrs.checkmodules Michael D Mitchell Sixth Avenue Electronics Help De

Re: [otrs] otrs Digest, Vol 15, Issue 92

: Mohamed Zakaria Subject: Re: [otrs] install io::socket::ssl To: User questions and discussions about OTRS. Message-ID: Content-Type: text/plain; charset="us-ascii" Hi, What is the OS you are running? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of M

[otrs] install io::socket::ssl

I found the file io::socket::ssl in cpan now how do I actually get it onto cpan on my server? Is there an executable file because if there Is I don't see one I had to use winzip to zip file any help would be great. Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669

[otrs] installing io::socket::ssl

I received this message when trying to install io::socket::ssl what does this mean? cpan shell -- CPAN exploration and modules installation (v1.9301) ReadLine support enabled cpan> install io::socket::ssl Database was generated on Mon, 21 Dec 2009 16:49:03 GMT Warning: Cannot install io::socke

[otrs] mondays new test

Mondays test Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

[otrs] where do I find pop3 ssl connections and net smtp

I ran check modules command and its telling me that IO::socket::ssl not installed (optional - for pop3 ssl connections) Also the same for Net::SMTP::SSL not installed Optional - required for SSL/SMTPS connections) where do I find the install for this and how do I install it Michael D M

[otrs] what command do I type for perl modules

I need to check to see if I have the correct perl modules loaded I'm trying to execute the script otrs.checkmodules from the command line now I go into this directory c:\program files\otrs\otrs\bin what command do I type after this to see if the correct modules are loaded I'm doing this off of o

[otrs] installing perl modules

How do I excute the command to see if I have the correct perl modules running and where would I begin to look, any help would great thanks. Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office ---

[otrs] need help setting email up in otrs

Can anyone provide me with info on how to setup otrs to work with Microsoft exchange using pop3 I setup the pop3 on the exchange side but when trying to send email I get this error message any help would be great Error: Can't connect to itsupp...@6ave.com: Invalid argument! Comment: Bug