[otrs] Queue emails not sending to members

When a new ticket is created, my OTRS is no longer emailing the queue email address. Can someone please help? Thanks, Michael ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

Re: [otrs] OTRS 2.3.1 Upgrade Login Issue

Original Message- From: Wes Plate <[EMAIL PROTECTED]> Sent: Wednesday, October 22, 2008 4:38 PM To: OTRS Subject: Re: [otrs] OTRS 2.3.1 Upgrade Login Issue On 10/22/08 4:00 PM, "Michael Webber" wrote: > One other thing, did you run the http://localhost/otrs/installer.pl an

Re: [otrs] OTRS 2.3.1 Upgrade Login Issue

One other thing, did you run the http://localhost/otrs/installer.pl and create a different database? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wes Plate Sent: Wednesday, October 22, 2008 3:03 PM To: OTRS; David Salson Subject: Re: [otrs] OTRS 2.3.1 U

Re: [otrs] OTRS 2.3.1 Upgrade Login Issue

Out of curiosity, did you run the following scripts: After upgrade: ### $OTRS_HOME is usually /opt/otrs ### MYSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3.postgresql.sql | psql otrs Then: $OTRS_HOME/scrip

[otrs] New Ticket

I am trying to find a way to add a Company filed to lookup the company table so that we can associate a company with a new ticket. Is there anyway to do this? Thanks, Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:

Re: [otrs] Upgrade 2.2.7 to 2.3.3

Please disregard. I was using rpm -ivh instead of rpm -Uvh. It has installed correctly and is now working. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Webber Sent: Wednesday, October 22, 2008 11:08 AM To: otrs@otrs.org Subject: [otrs] Upgrade 2.2.7 to 2.3.3

[otrs] Upgrade 2.2.7 to 2.3.3

When I try to run the rpm, it says : install of otrs-2.3.3-01.i386 conflicts with file from package otrs-2.2.7-01.i386 Any help would be appreciated. Michael Webber IT/Data Networking Specialist Teledex LLC 6311 San Ignacio Ave San Jose, CA 95119 Tel: (408) 363-3100 x 644 Fax: (408

[otrs] Bulk-Action

Every time I click the Bulk-Action button I get a message saying: You need min. One selected ticket! What is this for and how do you use it? Michael Webber IT/Data Networking Specialist Teledex LLC 6311 San Ignacio Ave San Jose, CA 95119 Tel: (408) 363-3100 x 644 Fax: (408) 363-3136

Re: [otrs] SessionID Invalid! (1.3)

Try looking in otrs/Kernel/Config/Default.pm -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wes Plate Sent: Tuesday, July 29, 2008 8:45 AM To: OTRS Subject: Re: [otrs] SessionID Invalid! (1.3) On 7/29/08 2:51 AM, "Torsten Thau" wrote: > ...maybe you sho

Re: [otrs] Session timeout

Look for the is section in the otrs/Kernel/Config/Default.pm # SessionMaxIdleTime # (After this time (in seconds) without new http request, then # the user get logged off) $Self->{SessionMaxIdleTime} = 5*60*60; You should be able to adjust the timeout here. I am not entirely sure about

Re: [otrs] POP3 question

customer and it will (or is supposed to anyway, mine does). Brett Davis From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Webber Sent: Friday, July 25, 2008 16:59 To: otrs@otrs.org Subject: [otrs] POP3 question I have the POP3 email to ticket

[otrs] POP3 question

? Michael Webber ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/