[otrs] how to enable auto-response for ticket close?

Hi everyone! I installed otrs 2.4.7 on FreeBSD, it is working, there is email response for new ticket, but there is nothing for closing it. How can I enable it? Thanks! -- --- Mika Chu - OTRS mailing list: otrs - Webpage: http

[otrs] Disable create new account in customer page

Hello all, I am beginning to use otrs(v2.4.7) on FreeBSD 8 release. I want to disable, or cancel the create new account in /otrs/customer.pl page. Could someone tell me how to do that? Thanks! -- --- Mika Chu - OTRS mailing list

Re: [otrs] A question for the experts

Hi, use this one, http://doc.otrs.org/1.3/en/html/problems-misc.html#PROBLEMS-LOST-OTRS-ROOT-PW it can reset the password to 'root' 2008/7/13, Lars Jørgensen <[EMAIL PROTECTED]>: > > Den 13/07/2008 kl. 02.40 skrev Don Roach: > > Does anyone know how to reset the [EMAIL PROTECTED] password when th

[otrs] the default for [EMAIL PROTECTED]

assword? I check the database, but the password is encrypted. Thanks! Br, Mika Chu ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] How to begin to use otrs

Hi all! I installed otrs in the company, first it is for our IT teams memebers. Is there any best practice I can do the job step by step? manual seems great for installation and configration. Thanks! Br, Mika ___ OTRS mailing list: otrs - Webpage: http://

[otrs] how to begin to use otrs?

Hi, I am a biginner of otrs. I installed it on our production server(alone). And how to begin to use it? is there any document step by step? otrs admin document seems good for installation and configuration, but not for daily usage. Thanks! Br, Mika C ___