Re: [otrs] 答复: Missing the ticket after i t was closed

They will be shown on reports when you generate the repot you can see how many tickets are closed What you can do is define a closed queue and there transfer the ticket and keep state open -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Qing Zhang Sent:

[otrs] critical issue

system right now 4 is being high what I need is a reverse as in 4 being low and 1 being high how do I do that ? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto

[otrs] RE: otrs Digest, Vol 51, Issue 64

Additionally, you might also want to disable Frontend::Module###AgentTicketLock: Frontend::Module###AgentTicketOwner: in Frontend::Agent::ModuleRegistration but I don't know if this can cause some issues Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq

[otrs] RE: otrs Digest, Vol 51, Issue 65

HI I guess if he is running a one man's show or is comfortable with attaching notes and wise enough for to check time There is no issue. I just want to comment that no one was able to figure this out.*odd* Take care No offence to any one Thanks Mujtaba Karim Customer Support Manager PixSense

[otrs] help with Fetch

How do I keep a copy of email in my mail server and at the same time make oTRS fetch email in its database Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:[EMAIL

[otrs] Otrs email subject issue

as a new ticket My guess is if I increase the subject line of incoming email longer the issue will be resolved Do let help me Thanks Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F

[otrs] can i keep a copy in my server

HI I know OTRS to retrieve all emails in its system but is there a way That I can keep a copy in my mail server at the same time?/' Do let me know Thanks Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C

[otrs] An issue

notification for in the same email or can I have the closed notification activated with a custom message ? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:[EMAIL PROTECTED

[otrs] one more thing

HI is there a way I can insert note and that is sent to the customer Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http

[otrs] one more thing

Hi I guess I am flooding in with questions please bear me Is there a way to completely disable the lock functionality? I want Tickets to be always unlocked... Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C

[otrs] RE: otrs Digest, Vol 51, Issue 44

a response is sent to customer telling him that his ticket is closed but with that response I can also add the reason and details as to why I am closing the ticket Can this be done ? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C

[otrs] Remove lock option from tickets

HI The thing here is I will not be able to notify customer if I move a ticket to any other state. My issue can be resolved if I eliminate ticket lock option from all my tickets Is there any possibility for that? Thanks Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block

[otrs] RE: otrs Digest, Vol 51, Issue 46

::Customer::ModuleRegistration 4 Framework Frontend::Customer::Preferences 9 Framework Frontend::Public::ModuleRegistration Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4

[otrs] RE: otrs Digest, Vol 51, Issue 47

Okay hi Here is the thing how do I set up notification for each state??? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: [EMAIL PROTECTED] www.pixsense.com -Original

[otrs] How can i lock a user to just one queue

?? One running in US and one in Germany?? Any possibility to sync or merge them ? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED

[otrs] Need help with customer interface and ticket placing

-external) 09/10/2007 11:38:44 6 Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.pixsense.com/ www.pixsense.com