Good day
I would like to find out how to control how frequent escalation notifications
can be sent.
Thanks
Regards
Letty
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Hi all
Kindly assist me please I would like to find out how you do a conditional test
for instance how to find out if a variable is less than zero? How can one
customize the generic agent to their own requirements.
Thanks a lot, your input are highly appreciated.
Regards
Letty N. Namwoonde
En
Hi all
Kindly assist, I would like to send a ticket to multiple customers at
once using OTRS, or getting an option to choose and select more than
one customer and send the same ticket to them.
Thanks
Regards
Letty
--
Hi all
I would like to get a clear difference in the definition on the
escalation times.
- First response time
- Update time
- Solution time
Thanks
Regards
Letty
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: 13 Ja
Hi all
May you please assist me with how to insert a company logo on OTRS, I
have been struggling for sometimes now.
Thanks
Regards
Letty N. Namwoonde
Incorporated Engineer (in training)
Network Planning and Implementation
Tel: +264 61 201 2164
Switch: +264 601008321
Fax: +2
0ff...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi
1- Go to Admin Page.
2- Click on Package Manager link
3- Browse the FAQ package and install that(related opm file that
download
from web)
4- Enjoy from FAQ Module
masoud
On Tue, Jul 28, 2009 at 13:04,
Hi all
Please b e so kind to assist me on how to set up FAQs.
Thanks
Regards
Letty N. Namwoonde
Network Planning & Implementation
TEL (W): +264612012164
SWITCH: +264601008321
FAX: +26461251387
FAX2EMAIL: 088618571
E-MAIL: namwoon...@telecom.na
WEBSITE: www.telecom.na
