Re: [otrs] I'm convinced...

2006-04-18 Thread Nic Mertens
Evan Dorn schreef: I've managed about 2/3 of an install on a shared account, and it seems possible to do the rest, I just haven't had the time. But Nic is right in that the documentation certainly doesn't describe how to do it without root access. If/when I finish it (next week, perhaps)

Re: [otrs] I'm convinced...

2006-04-05 Thread Nic Mertens
Richard Hinkamp - BeSite schreef: Not true, I run OTRS on a shared hosting account without any problems. Only thing I couldn't do myself was a cronjob for POP3 fetchmail, but my hosting provider installed that for me. You may have to edit some more Config parameters and use .htaccess files or

Re: [otrs] I'm convinced...

2006-04-05 Thread Nic Mertens
Nils Breunese (Lemonbit Internet) schreef: Nic Mertens wrote: But how do I start to setup this program on my web hosting? I read the manual but it seems to be very complicated. Is there someone who has any experience to install the program on a linux hosting and wants to give me a step by

[otrs] I'm convinced...

2006-04-05 Thread Nic Mertens
But how do I start to setup this program on my web hosting? I read the manual but it seems to be very complicated. Is there someone who has any experience to install the program on a linux hosting and wants to give me a step by step info? Thanks, Nic

[otrs] Sending out mail in OTRS

2006-04-04 Thread Nic Mertens
Hi, I was wondering if the OTRS software allows agent to send out mails to customers on their own initiative and if these mails contain automatically a ticketnumber? I walked through the manuals but didn't find any info on this. I'm looking for a trouble ticket system, not only to respond to c