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On Mon, May 31, 2010 at 5:08 PM, Nuno Miguel da Cruz Neves
wrote:
> Hello.
>
>
>
> I am setting up OTRS against an Active Directory backend for customers.
>
>
>
> The
Hello.
I am setting up OTRS against an Active Directory backend for customers.
The thing is, my AD username is my CustomerID, but, when sending emails, my
email address is an alias. Is there a way I can specify multiple CustomerID
for the same user?
Ill try to write an example:
My
Hello.
I am installing a new OTRS machine, and for one user, the ticket request via
web works as expected, but for another one, when he tries to create a new
ticket (with the same exact type, To, Service and SLA), it gives an error
"Can't get ArticleID from INSERT". The ticket, however, is crea
Hello.
I'm installing otrs, and I have a question.
Can I define the Working Hours in an hal-four period?
This is because we have a particular case where the working hours are from
8h30 to 17h30.
Thank you,
Nuno
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