Re: [otrs] Can't use subqueue names in ACL's

Can anyone give link to workaround ? Sorry, I searched this few times But unfortunally. Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/ot

[otrs] Help with using subqueue names and UTF names in ACL

Hi All. I need in using UTF-8 in queue names of ACL variables. Also, I need to use any of configured queues (including subqueues) names in ACL. 1. The problem resolved with this trick (may be otrs needs in corresponding patch ???) : $Self->{TicketAcl}->{'ACL-Limit-Input-Queues'} = {

[otrs] Using Roles in ACL's

I'm using ACL's (because impossible to define more or less complex rights table without it) I know about using different match properties such Queue, Login, Group_rw Is it possible to use Roles in this descriptions ? ___ OTRS mailing list: otrs - Webpag

[otrs] Virtual queues : How to configure or may be feature request

Can I configure Virtual queue : The queue? which exists? but every message in it just like symlink in Unix - it really exists in real queue but always can be seen in virtual queue, if somebody move it there. It's like ticket watcher but it is system wide. And no limitation for number of such vq

[otrs] Fix wrong tickets merge

It is possible to fix wrong merge? I'm SQL'ing the database, but say me about right method. I know this system main concept is non rolback moves. But Admin must be able do this to return logic in stable state. ___ OTRS mailing list: otrs - Webpage: http

[otrs] Certificate of quality

Is there any public available certificate for OTRS ??? For example (and most preferred) ISO 9001 Quality certificate. I read about upcoming ITIL ready certificate, but what about now ? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

[otrs] Using of national characters in Config.pm

What code page or trick have I use to determine queue name, which was defined (in admin interface) using interational symbols ??? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http:/

[otrs] How to provide "Expanded view" of tickets

I know Ticket zoom mode is for more convenient view of Ticket for Staff But, it would be perfect to have "Full expanded view" : In this view we expect reads all notes in one long list with authors labels. Please answer, how to resolve this by changing config or do you planing something like thi

[otrs] Need in more than 16 FreeText fields

Hi, All ! Please help me by answer to question : How to extend standard number (16) of FreeText fields ? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi