Re: [otrs] Service Asignment

: That Feature AddOn is available for OTRS AG subscription customers > only. > > - Renée > > On 17.07.2013 11:18, Olivier BATARD wrote: >> Hello, >> >> >> I've just setup a fresh 3.2.9 version of ptrs help desk. Just one question : >> >>

[otrs] Service Asignment

Hello, I've just setup a fresh 3.2.9 version of ptrs help desk. Just one question : I can't associate a service to a type like in the video : http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-ticket-type-service-assignment/ We just don't have the opti

[otrs] Install Otrs on Archlinux ?

Hello, I'm trying to install ptrs 3.2.9 on archlinux (last version) and with nginx and foci perl (yeah, I'm a bit crazy). Everything is fine but I can't launch the fcgi wraper like it's described here : http://supportex.net/2011/11/migrating-otrs-apache-nginx/ When I launch the fcgi, I got t

Re: [otrs] Email Postmaster

You're right, I'm using Debian, I've downgrade libdbd-mysql-perl, and it seems to be ok. I wait few days to be sure and I'll you if it's ok. Another Question : In a ticket, how can we modify the body after creation ? Thanks ! Henning Oschwald wrote: Hi, On Thu, Jun 08, 2006 at 10:31:44AM +

Re: [otrs] Email Customer

Thanks for all your advices, I think I will create alias like Gerold say. So thanks to all ! Olivier Gerold Gruber wrote: Olivier BATARD wrote: We want to centralize customers mail addresses in one mail address, because users (150) don't have mailbox and no mailing system. D

Re: [otrs] Email Customer

We want to centralize customers mail addresses in one mail address, because users (150) don't have mailbox and no mailing system. Do you have another solution ? Thanks Nils Breunese (Lemonbit Internet) wrote: Olivier BATARD wrote: Could you tell me how I Can use the same email addres

[otrs] Email Customer

Hi Everybody, Could you tell me how I Can use the same email address for several customer ? I haven't found that in documentation, Thanks a lot ! Olivier ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma

[otrs] Email Customer

Hi Everybody, Could you tell me how I Can use the same email address for several customer ? I haven't found that in documentation, Thanks a lot ! Olivier ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm