Is possible to delete a note/mail/message from the ticket history/tree?
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~omar
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Omar Speranza ha scritto:
What can I do to remove some icon (and link...)
from the Customer Navigation Bar ?
I've solved editing Kernel/Config/Files/Ticket.pm
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~omar
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Is possibile avoid the ticketID in subject of ticket email opened in
specific queue?
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~omar
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What can I do to remove some icon (and link...)
from the Customer Navigation Bar ?
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~omar
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Isaac Gonzalez ha scritto:
Please see the Customer*.dtl files in Kernel/Output/HTML/Standard.
These files controll the output in the customer.pl panel. Just change
the files for your needs.
Thanks, I'm seeing CustomerNavigationBar.dtl
but I can't found any item about icons that appear in
Christian Schoepplein ha scritto:
Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. These
files controll the output in the customer.pl panel. Just change the
files for your needs.
I've changed CustomerStatusView.dtl
it works fine, thanks a lot!
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~omar
I'm modifying CustomerStatusView.dtl following the Christian istructions...
Now I would like to add two column
- the ticket create time
- the ticket work unit
is possibile to do that?
I can't find the var that contains the create time...
for example... $Data{Owner} $Data{State}
I would like to automatically take the admin and lock the tickets in my
queue
but this settings on my GenericAgent.pm don't work
'coda omar' = {
Queue = ['coda omar'],
New = {
Owner = 'omar',
}
},
The output is
For Queue: coda omar
- set owner of
