I have a group of users that have the “move_into”
and “create” role for another group.
They are able to move tickets to the other group’s
queue but as soon as they do they are give a “no permission go away”
message.
What’s the deal?
Cyrille
OTRS-WIN 124
t OTRS.
Subject: RE: [otrs] notification
to agents not working
I've encountered this on certain agents
and I think I have it narrowed down to an issue with the email address in LDAP,
but I could be wrong. Please let me know if you find a solution.
Paul Cainkar
From: Parent,
Cyrille
Using ver. 1.2.4 on windows. I cannot get the notification
to agents to work. Notifications (auto responses, etc…) to customers work
no problem.
But for agents, even though I select the custom queues and
set the preferences to notify me on all new and move tickets into my custom
queues, no
Has any one written or drafted a training manual or
user-guide for agents?
I am ready to move into production with otrs and need to
train agents.
Before I reinvent the wheel writing a guide, I was wondering
if someone had one they’re willing to share.
Even if it is basic. I will of cours
What are the DB steps involved in moving a ticket from one
queue to another? (inserts/deletes/update….)
I am using MS SQL with OTRS and need to write a stored
procedure to have tickets submitted by customers moved to their respective
manager’s queue for approval (budget reasons) before
Hi all,
What’s the exact difference between the ldap.pm and the
ldapnew.pm? (Kernel\System\CustomerUser and Kernel\System\CustomerAuth)
It seems that the ldapnew.pm has some AD hooks.
Can ldap.pm be transparently replaced with ldapnew.pm if one
authenticates against microsoft’s Active D
McDonnell
From: Parent,
Cyrille [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 14, 2005
6:15 PM
To: otrs@otrs.org
Subject: [otrs] IIS and MS SQL
setup
Hi,
Just found out about OTRS yesterday and loaded it on a test
box. The boss loves it and wants it in production ASAP to replace our
less-th
s.
But mssql... i would like to say no, because i think instructions in
otrs ask mysql only...
If you want to use otrs on a M$ platform, with don't you try otrs4win32 ??
hope this help,
Olivier
Parent, Cyrille a écrit :
> Hi,
>
> Just found out about OTRS yesterday and loaded it
Hi,
Just found out about OTRS yesterday and loaded it on a test
box. The boss loves it and wants it in production ASAP to replace our less-than-perfect
current solution.
My problem: he wants it on IIS with MS SQL on the back-end
(separate servers).
Is anyone on the list doing it that way
