RE: [otrs] Insert initial tickettext/email to note

why I'm trying to "abuse" and enhance the note features... cheers, Patrick > -Oorspronkelijk bericht- > Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Patrick > Hofmann > Verzonden: maandag 28 augustus 2006 10:31 > Aan: otrs@otrs.org > Onderwerp: [otrs] Inser

[otrs] Insert initial tickettext/email to note

Hi there We are currently integrating OTRS 2.0.4 into our customer portal. Almost everything works as expected, however, right now there is one thing we are not able to do. Manuals and mailinglists checked, found nothing. What I would like to do is to insert the original mail, or better, the text

Re: [otrs] Re: otrs Digest, Vol 35, Issue 36

Hi there I'm currently experimenting with a tight integration of a portal application with OTRS 2.0.4. The collection of small perl programs in (~/bin/otrs.add* and the like) seems to be really helpful for me, as I need to insert data from our Portal DB into the otrs DB (using the external DB Back

[otrs] Ticket states and state machine [RFC ?]

Hi We work since almost two months with OTRS, currently in the internal pilot phase. One of the bigger issues is the (missing) 'state machine' for tickets. We still use our own ticketing system, where we have a so-called ticket state transition table. This means the following: We have a couple

[otrs] Change of Ticket Owner

Hi We found some issue which we don't know how to classify: If you click on "Compose Empty Answer" on a ticket, you immediately become the new owner even if you *don't* send it (e.g. just press 'back' in your browser). In fact, from then on the ticket is locked on you. This is also a nice way

[otrs] Zoom View Questions

Hi We're currently in our internal pilot test phase of OTRS (V1.2.3), and have some comments/questions on the zoom view. - When the agent zooms in a ticket the pointer goes to the first message of the history instead of expanding the current one: it would save some mouseclicks if the latest mess

Re: [otrs] Problems/Features/Role Model

Thanks for your answer! Martin Edenhofer wrote: > > Hi Patrick, > > > Summarizing this even further: A role model also for the customers > > would make sense in our opinion. > > That sounds really good. :) > > It would be a lot of work. Patrick, it would be possible to implement > this but it

[otrs] Problems/Features/Role Model

Hi community We are since a couple of days evaluating OTRS as a replacement for our own Ticketing System. Up to now, we really like it, to us OTRS seems to be the one candidate which we might use to get rid of our old solution (KISS, programmed in a couple of days some years ago). We spent quite