We have been using OTRS for 4 years now and have grwon with it :-) In the
past we have used the FAQ feature briefly but now we would likt to pick it
up again. We had FAQ installed from a very early version and our admins used
the package installer to install the latest one. The install was sucessfu
Title: Message
Hi,
I upgraded
from 1.3 to 2.0.1, there were a couple of small database issues that I had to
fix but all seemed fine. However the one thing I cannot fix is the TicketHook.
Here is my setting in $OTRS_HOME/Kernel/Config.pm:
Self->{'TicketHook'} = 'Call ID#: ';
However all
Title: Message
I was struggling to
get this working on 2.0.1 also after a migration. It seems that Christian
provided the answer and that you need to have both settings:
$Self->{'Ticket::NumberGenerator'} =
'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'Ticket::NumberG
Hi All,
we had a disaster last night when the server hosting OTRS crashed and could
not be recovered. We recovered OTRS from backup by rebuilding OTRS and MySQL
on a new server. We use autoincrement to generate ticket ids but since the
restore autoincrement has set it self back to the earliest a
Hi,
is it possible to add new fields to forms. In this case I want to add a
Bugzilla ID field to the call forms to record issues logged with the
internal engineering team. I assume I would need to alter some tables to
allow this field to get populated in MySQL,
cheers
paul
___
