[otrs] Email ticket open - acknowledgement email to multiple recipe nets

Hello All, Is there any way of automatically replying to multiple emails when a ticket is opened by one person, a sort of one to many? So one person opens a ticket by email and the acknowledgement should go to not only the person who raised the ticket but everybody else in the group (for

[otrs] Moving the 'logged in as' field

Dear All Is there are way to move the location of the “You are logged in as [USER]’ message in the top right of the screens? Regards Paul S. Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom

Re: [otrs] Upgrade path from 2.4.7 and up...

Or you could setup a completely new system with the latest version of everything (OS, DB, OTRS, etc.) and test it thoroughly in your environment. When you are ready make a concerted effort to close all the open tickets you have, swap to the new one starting at ticket number 1 on a fast system

[otrs] force password policy

How do I enforce a password policy of say: 10 chars - upper/lower case - symbol - change every 60 days - etc. for ALL agents ? I want to lock down my system for internet access. Regards Paul Disclaimer: This e-mail (and any attachments to it) is confidential and

Re: [otrs] force password policy

not vouch for it and so far it is only available for OTRS 3.1 and 3.2, not yet for 3.3: http://znuny.com/#!/addons Also, you can 'offload' the problem by using Active Directory or LDAP integration and setting the policy on you AD or LDAP environment. -- Mike On Mon, Dec 9, 2013 at 11:22 AM, Paul

Re: [otrs] Pre-populate email addresses

To: User questions and discussions about OTRS. Subject: Re: [otrs] Pre-populate email addresses Hi Paul, could you give a little more detail about this? Which addresses do you want to prepopulate? --Mathias Am 17.10.13 13:36, schrieb Paul Simons: Hello Is there any way of pre-populating

[otrs] Aversion to errors - hostname: Unknown host.

All, I have a problem with error messages - I used to write code so I know they are there for a reason :-) SO even though it all seems to work fine the error message output on installation... Check OTRS user ... otrs added Hostname: Unknown host ...bugs me. Does anyone know why ? Cheers

[otrs] Upgrade path from 3.0 to 3.2 - questions

the ticket history. If I do have to follow the upgrade path has anyone documented how to do it and is willing to share :-) ? Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended

Re: [otrs] Upgrade path from 3.0 to 3.2 - questions

Hi Bogdan So your answer begs the question; Can I just do the upgrade path on the database and skip the ‘app’ bit? ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely

[otrs] Backup and Restore pearl script - success? failure?

___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete

Re: [otrs] Backup and Restore pearl script - success? failure?

Hum nice idea for the attachments - I'll look closely at that. Could you expand on your 'permissions' - which permissions - I thought they were restored from the SQL file. Regards ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org

[otrs] Restore - which password is required?

Hello All, Trying to restore an OTRS backup. Using supplied .pl scripts for both procedures. The 'restore' asks for a password, which one do I supply? Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments

Re: [otrs] Restore - which password is required?

Thanks.. and for postgresql? ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

Hi Michiel Thank you for this advice and the links. Very glad to hear installer is being updated Regards ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, June

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

Any chance of releasing the 'installer.pl' before the official date? I could test it for you ;-) ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Paul Simons Sent: Monday, June 03, 2013

[otrs] Installation documentation somewhat bias away from PostgreSQL

footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with 'otrs' user access permissions on start up. Regards ___ Paul Simons Disclaimer

Re: [otrs] OTRS version 3.2.7 on CentOS 6.4

to complete my installation I will publish them - promise :-) but for now I am receiving the same error. Any help gratefully received. Regards ___ Paul Simons From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Kaushal Shriyan Sent: 27 May