Anyone know a way to extend the escalation update time when you add a
note-internal or note-external?
It appears the only two ways to update escalation update time is either use
email-external or phone. I'd like to add note-internal and note-external.
>From OTRS:
Escalation - update time (minute
Hello,
On Red Hat Enterprise Linux 6 I tried to upgrade from 3.03 to 3.04 and
received a PERL Date::Format failed dependency error that reads:
# rpm -Uvh otrs-3.0.4-01.noarch.rpm
error: Failed dependencies:
perl(Date::Format) is needed by otrs-3.0.4-01.noarch
When I run the otrs.CheckModu
Not sure if two of three issues impacted by install but wanted to post what
happened to be complete.
During upgrade step 8) Apply the database changes (part 1/2) I received two
error messages.
*
Step 8
*
[r...@orca otrs]# cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u
root otrs
En
