I 've got otrs running on REdhat advanced server v3.
I can only recommend to do the installation from source and not the rpm install.
Don't use the web installer and just follow the INSTALL docs in the otrs source dir.
One thing that is not in the docs is if you are going to use mod_perl with the apache-startup
script from otrs you have to install apache::DBI perl module to create the persistent dbi connect
at apache startup.
hth,
Peter
[EMAIL PROTECTED] wrote:
Hello,
I am struggling to get this working. Below is a brief summary of what I have done so far. My problem arises when I attempt to access http://localhost/otrs/installer.pl
I get the following in Apache: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Do I have a permissions issue or do I need to maybe edit the httpd.conf file?
1.) I downloaded the redhat RPM and installed, all dependancies were met and went OK.
2.) I have all CPAN modules installed except LDAP and GD
3.) The user otrs is added and assigned to the apache group
4.) I have restarted both the Apache and mysql daemons both shutdown and restarted OK and I can access the test Apache page at http://localhost
Cheers,
Robert
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