[otrs] ticket autoclose after resolved state, after 72 hrs

Hi all, I want to autoclose a ticket after resolved state & after 72 hrs if the customer does not close it manualy. I think i can do it using cronjobs. But what will the variable name representing the "Time after resolved state:"?(which i need to set as 72 hrs.)   Again , what is Termin1 & Te

[otrs] Help.Retriving user name who is logged in

Hi all.. i want to display a link in "Search" which will first check that if a logged user has admin permissions or not. If HE/She has admin rw permissions then only he can view that link in search page otherwise not... It is same theme as that of "Admin link" in index.pl/..It is displayed i

[otrs] Message:Module not registrerr

Hiii all... I am using OTRS2.0.4 from last 4months. But it dont include the calendar module. So i m trying to include it in otrs.I have downloaded "AgentCalendar.pm & CalendarEvents.pm." I had made the entry in Admin->Sysconfig->Frontend::Agent::AgentCalendar. But it is giving error mesasage

[otrs] Error: Need TicketID!

Hello friends   I m workng with otrs few months back.It was workng absolutly fine.. But now suddenly,when Customer/agent User tries to create a ticket.It is giving error as follows:::   Error: Need TicketID!   ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006

[otrs] About Stats(Reports)

Hi All   I need to generat reports in Stats.For that i need to create perl modules.But i m new to generate perl MODULES... Plz..Help me. & let me kw if smone has already created such modules for generating reports in stats.(Rather than previosly existing one.) Or give me some hint.. Than

[otrs] Meaning of this Warning

Plz help me to understandthe meaning of following:    (I m getting mail on root with content)    ##Start#    X-Cron-Env:     X-cron_Env:     /etc/cron.daily/00webalizer:    Warning: Truncating oversized request field [18774]    Warning: Truncating oversized request field

[otrs] Ticket owner must be the queue owner

hi ...Plz help me.. I have 2 big issues 1. After i move a ticket from one queue to another queue,i want that queue owner must be ticket owner. Now i m doing this manualy through "Change Owner " link. I want it to be automaticaly done If any one has idea @this ...plz Help me.?   2. W

[otrs] pending tickets dissappers from customer view

I created  a state called "On hold" of state type "Pending Auto", but after that the tickets which are kept on hold state are not visible to customer user who created that ticket,that tickte is visible to only agent user.   Why this is so?can any one help me.. Thank you...   _