[otrs] Re: Problems with attachments on 2.0.1

There is an fix available on OTRS CVS System: Download the new Version of Generic.pm (Ver. 1.192)   Downloadable via OTRS CVS System: http://otrs.org/cvs/     "Alastair Houghton" <[EMAIL PROTECTED]> schrieb im Newsbeitrag news:[EMAIL PROTECTED]...> On 11 Aug 2005, at 16:20, Elmar Germann wrote:> >

[otrs] Malformed UTF-8 character in procmail-2005-08 log

I get this error if anyone sends an mail to otrs.   Malformed UTF-8 character (unexpected non-continuation byte 0xdf, immediately after start byte 0xfc) in substitution (s///) at /opt/otrs/Kernel/System/Ticket/Article.pm line 101.   If I reply and he/she sends angain, this error is not logged.   Wh

[otrs] Re: .procmailrc not executed in SUSE 9.3

Hi Christoph,   I set the permissions with "chmod 755 /opt/otrs" to drwxr-xr-x and it works!   The problem is solved!!   Many thx!!     "Christoph Kaulich" <[EMAIL PROTECTED]> schrieb im Newsbeitrag news:[EMAIL PROTECTED]...> Am Montag, 29. August 2005 11:42 schrieb

[otrs] .procmailrc not executed in SUSE 9.3

Hello all,   As we moved to a new Hardware, we installed a fresh SUSE 9.3 Linux and OTRS 2.0.2 Tarball. Now we get the problem, that the .procmailrc is not exectued from User otrs. If I place a global procmail.rc file in /etc/, this file will be executed. Postfix is pipeing the mail to procmail -->

[otrs] Re: Problem with attachments using default charset UTF-8

The problem has been solved with Generic.pm Version 1.192. Downloadable via OTRS CVS System: http://otrs.org/cvs/   Thx to Martin Edenhofer how has corrected this problem.     "Matthias Müller" <[EMAIL PROTECTED]> schrieb im Newsbeitrag news:[EMAIL PROTECTED]...> Rainer Hasenzag

[otrs] Getting Error Module " not found

Hi all!   Me is an Admin in OTRS, and I want to update Agent accounts. (We use OTRS 2.0.1 with LDAP authentication for our Agents and DB authentication for the customers.) After updating the fields, and a click on the Update Button, the following error is displayed:       Error: Module '' not

[otrs] AgentCostumer.pm vs. AgentTicketCustomer.pm

I use OTRS Ver. 2_0_1 + CVS updated Modules.   If I do an search for Customer ID: e.g. 123456 I get all closed, opend, . tickets. I then select the Customers ID, the result is an error:   Error: Module 'Kernel::Modules::AgentCustomer' not found!    Traceback: ERROR: OTRS-CGI-9

[otrs] Problem with attachments using default charset UTF-8

Hello!   If I switch the default charset from 'iso-8859-1' to 'UTF-8' in OTRS config (Config.pm), I cannot open any attachment (sent by an customer). (e.g. Adobe PDF- or Microsoft Word File or any other)   If I switch back to 'iso-8859-1' everything works fine. So, I suggest that it is not an DB pr