et the ticket number. If no OTRS generated
message IDs are found in the message headers, then we can look at the
current brute force algo.
o Using the headers instead of Subject should probably go into the
Config.pm?
Martin Edenhofer wrote:
> Hi Rajiv,
>
> On Wed, Jul 28, 2004 at 07:06:41
Hi,
This is probably right out of the FAQ, but I couldnt find it there. I
am trying to get OTRS use the References email header to thread
messages. As far as I can see, it seems to be using the Ticket number
in the Subject line to thread the messages. Is there some
configuration change required to
