Hi Mike,
Thanks for your help but it did not work, disable PDF::Core opens a window with
javascript:print, but it did not preserve the HTML provided in RTF textarea.
This way also removes all table HTML and color formating.
Regards,
Rangel Perez Sardinha
Projects | Support Analyst
Unidade
Hello,
I am trying to use OTRS with some templates using HTML with the same look of
printed documents of my company, using as a template in Responses. When i use
the response action the HTML output works fine, but when i click in print
option it generates a PDF to download with the reply but
Hi all,
My name is Rangel, i am Support Manager of OTRS in my company here in Brazil.
When i was using OTRS 2.4 when i merged i ticket i remember that merged ticket
was removed and was not displayed anymore in dashboard. In OTRS 3 when i merge
a ticket, the merged ticket stays in dashboard with
