Re: [otrs] Innodb warning

2016-06-22 Thread Rick Heisterhagen
Hello, Have a look at this article (worked for me): http://dba.stackexchange.com/questions/1261/how-to-safely-change-mysql-innodb-variable-innodb-log-file-size Regards, Rick From: otrs [mailto:otrs-boun...@otrs.org] On Behalf Of Placide Lysias NJAMI Sent: Mittwoch, 22. Juni 2016 13:35 To: ot

Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4

2016-04-26 Thread Rick Heisterhagen
To: otrs@otrs.org Subject: Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4 Hi, 22.04.2016 11:30 - Rick Heisterhagen schrieb: > I used to add custom menu buttons in > Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since > OTRS

[otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4

2016-04-22 Thread Rick Heisterhagen
Hello everyone, I used to add custom menu buttons in Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained here: http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ Now after upgrading to OTRS 4 and

[otrs] Change ticket state to open if another ticket is merged to it

2015-06-01 Thread Rick Heisterhagen
Hi, I am looking for a way to let the state automatically change to open of the ticket that you merge another ticket into. The reason is that often customers do not care about the ticket number in the subject and open a new ticket and when merged to the "main" ticket it disappears because the "

[otrs] PendingDiffTime per queue

2015-06-01 Thread Rick Heisterhagen
Hey there, Does anyone know how to set the global value PendingDiffTime queue based in OTRS 3.3? I had the idea to maybe add a new MenuModule in the TicketZoomView present that to specific groups and add the custom DiffTime behind "" but I don't know what. Any help is appreciated. Thanks! --

[otrs] Will there be a Windows Installer for OTRS 3.3.14?

2015-06-01 Thread Rick Heisterhagen
Hi, I would like to install the latest minor patch but there is still a Windows Installer missing. http://ftp.otrs.org/pub/otrs/ Anyone an idea when it's released? Thanks! - OTRS mailing list: otrs - Webpage: http://otrs.org/ A