You just need MySQL DBD perl module on your system
On Apr 12, 2005 2:38 PM, Vincent SABOURDY <[EMAIL PROTECTED]> wrote:
> Hi
>
> I try to install otrs on a redhat 7.2.
>
> the install control ask me to install mysql::DBD but it already
> installed and when i go to installer.pl i have :
>
> Soft
Code for OTRS 1.3.2
- Install AgentNavigationBar.dtl and AgentTicketNew.dtl in
Kernel/Output/HTML/Standard/
- Install AgentTicket.pm in Kernel/Modules/
- Merge Config.pm into your Kernel/Config.pm (or
Kernel/Config/Default.pm if you prefer)
- Add manually a new entry called WebRequestAgent in tabl
I've coded that thing this week for my company (we didn't like using
phone tickets for that). I just took what is done for phone ticket
(with small modifications), add a new ticket type (WebRequestAgent, as
when customer create a ticket in the web interface, ticket type is
WebRequestCustomer) in da
On Wed, 2 Feb 2005 14:00:22 +0100, Gerold Wirnitzer
<[EMAIL PROTECTED]> wrote:
>
> hi,
>
> thanks a lot for your quick response.
> i´m not a real perl geek, could you please give me a example how to setting
Neither i :-)
> up two ldap servers in the Config.pm.
>
> thanks
I'm at home
In Config.pm, where you configure the LDAP server, you can use a perl
array of ldap servers instead of just one server (it'a a feature of
Net::LDAP) . If the first LDAP is not running, Net::LDAP tries to use
the second server.
On Tue, 1 Feb 2005 18:22:23 +0100, Gerold Wirnitzer
<[EMAIL PROTECTED]>
