Hi All,
I want automatic mails tot he OTRS administrator + the queue, whenever the Ticket has
reached the escalation limit.
Any help is welcome.
Thanx.
- Santosh Balan
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Santosh KB
- Original Message -----
From: "Santosh Balan" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Subject: [otrs] Auto Response to Queue agents, when new Ticket is Assigned
Date: Thu, 28 Oct 2004 03:27:03 +0800
&g
Santosh KB
- Original Message -----
From: "Santosh Balan" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Subject: [otrs] Auto Response to Queue agents, when new Ticket is Assigned
Date: Thu, 28 Oct 2004 03:27:03 +0800
&g
Hi,
I did google and also read the docs, but could't get far. I set up the queue >>
autoresponse, but didn't work.
I want to send a mail to everybody in the queue, if there is any new ticket assigned
to that Queue.
For example if there is a Queue "Sales" - and 4 agents in Sales. If one tic
