Dear all,
Currently our OTRS uses freetext fields to define the type of category (Tech,
Billing, General, ...)
Since we have different queues for all our product, it would be desirable if we
could have specific freetext fields for every queue. For example one of our
product has no billing
*Gesendet:* 18.09.07 11:54:33
*An:* User questions and discussions about OTRS.org OTRS@OTRS.ORG
*Betreff:* Re: [otrs] Define different freetext field for differens queues?
Sebastian Schedlbauer wrote:
Currently our OTRS uses freetext fields to define the type of
category (Tech, Billing, General