BTW, solved.
all that I needed to do was to set 'follow up option' to 'possible' in
queue with ticket. (from Agent I-face 'Admin' -> 'Queues' -> )
В Чтв, 11/11/2010 в 12:09 +0200, Serge A. Ribalchenko пишет:
> В Срд, 10/11/2010 в 11:55 -0600, E
new
> > desired state for the ticket.
> >
> > Regards,
> > Elva
> >
> > On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote:
> >> Hi all,
> >>
> >> (otrs-3.0-beta7)
> >>
> >> Is it possible to change state from 'clos
mer.pl).
>
> What the customer has to do is to add a new article and set the new
> desired state for the ticket.
>
> Regards,
> Elva
>
> On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote:
> > Hi all,
> >
> > (otrs-3.0-beta7)
> >
> > Is it p
State).
Please help =)
--
Serge A. Ribalchenko
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В Пнд, 08/11/2010 в 17:30 -0600, Elva Novoa пишет:
> It is possible to choose a different ticket number generator. Go to the
> SysConfig and search for Ticket::NumberGenerator.
Thank you, this is exactly what I need. I just did not knew what to look
for in admin manual.
--
Serge A. Ribal
icket#201011041069.
Our users complain that this is a lot of numbers, they are redudant and
can be shrinked and zipped to, say, yyMMDDXNNN.
Is it possible to do so by redefining some perl structure in
Kernel/Config.pm? Thanks.
--
Serge A. Ribalc
