> I need to know if there > is some possibility to configure OTRS so customers can actually look > at issues not owned by themselves.
Can you hard code a default (overridable) cc to an email addr ( mailing list archive)?
We're new OTRS users. I just cc messages that I think are particularly useful (insightful, blazingly brilliant;-) to a searchable mailing list archive. Then later I mine it for what I now call "responses".
I couldn't open the archive to visitors without the correspondent's consent, and it would be hard to keep track of that.
[[We have FUN with OTRS !]]
Sheryl
At 07:02 AM 5/28/03, you wrote:
Hi Alex,
On Fri, May 23, 2003 at 11:14:06AM +0200, Alex Suzuki wrote:
> I am evaluating OTRS for a company helpdesk, I need to know if there > is some possibility to configure OTRS so customers can actually look > at issues not owned by themselves. The idea would be that a customer
Each customer user can look at issues belonging to the own customer id.
> first checks the most recently submitted issues, and if his issue > refers to the same problem that was submitted a couple of issues before, > the customer would not submit his issue, but just watch the progress > of the existing issue.
Currently there is no option (without coding) to do so.
> Alex
Martin
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