Re: [otrs] how customize sheet size in PDF

2012-09-07 Thread Soporte Informatica PGJE
Thanks Mike, Gerald && David >I think most sizes in PDF.pm are already relative. If you would have patches >to improve, they would be welcome. >BTW: I guess your use case is to be able to print a statistic with all >attributes on one sheet? Of course, but only i changed the params to mediab

[otrs] how cutomize sheet size in PDF

2012-09-05 Thread Soporte Informatica PGJE
Hello, Is posible customize the sheet size in PDF format?, for example A5, A0, etc Regards. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.

Re: [otrs] how to Automatize Stat with Cron

2012-07-20 Thread Soporte Informatica PGJE
here is to document, though. Static stat, Year, Month, Day. On Sat, Jul 14, 2012 at 3:07 PM, Soporte Informatica PGJE wrote: How I can send my date range statistic? In truth, the documentation is very poor in this topic I probe as follows with –p parameter: ./otrs.GenerateStats.pl -n 1

Re: [otrs] how to Automatize Stat with Cron

2012-07-14 Thread Soporte Informatica PGJE
012&Month=06&Day=01' regards De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Soporte Informatica PGJE Enviado el: martes, 10 de julio de 2012 11:15 a.m. Para: d...@otrs.org; otrs@otrs.org Asunto: [otrs] how to Automatize Stat with Cron Hi, I want to automa

[otrs] how to Automatize Stat with Cron

2012-07-10 Thread Soporte Informatica PGJE
Hi, I want to automatically send a weekly report via email (AcumulationTickets), automating it in a Cron job, I think I need to use the "otrs.GenerateStats.pl" script. I want to to fix the date range to only last week in the report web interface, or send the date range to the script. Because

Re: [otrs] LDAP - Windows Server 2008 R2 - AD Object 2003

2012-07-10 Thread Soporte Informatica PGJE
Hi Esteffano, I share my setting lines with you, I have no problem with them and I work for this environment. I have little experience with ldap but the error says “userid” $Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@domain'; $Self->{'AuthModule::LDAP::SearchUserPw'} = ‘passwd';

Re: [otrs] Edit PDF stats

2012-06-20 Thread Soporte Informatica PGJE
dified file is removed and replaced with the original. so is safer and portable. ((enjoy)) Carlos Rodríguez On Jun 19, 2012, at 7:39 PM, Soporte Informatica PGJE wrote: Hi everybody, I have OTRS 3.1.2 I wanna show only names from agent and customers without ID in my PDF stat. I thing that with a

[otrs] Edit PDF stats

2012-06-19 Thread Soporte Informatica PGJE
Hi everybody, I have OTRS 3.1.2 I wanna show only names from agent and customers without ID in my PDF stat. I thing that with a view  en my database in a relationship between ticket, customers and agents tables, but i didnt know the way. How i can do only show “Names” winthout IDS from Custome

[otrs] hierarchy of tickets

2012-06-16 Thread Soporte Informatica PGJE
Hi everyone, OTRS: 3.1.2 Problem: I need to classify tickets using a hierarchical tree and have statistics on the number of tickets in each level tree. PROPOSED SOLUTION: 1. I have a very functional implementation with multi ID for customers, the problem here is that the stat module on