Re: [otrs] My Queues

ehaviour. Might be some setting in Config.pm.. I can't tell for sure. Maybe someone with more experience (or the developers) can help you with this one. -- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0743188005 [EMAIL PROTECTED] http

Re: [otrs] My Queues

ks. I presume that by "user" you mean "the agent". But what do you mean by "otrs user" ? Normally, email notifications for news tickets, follow-ups, etc are configured by each agent in his/her preferences area. -- Best Regards, Sorin BRABETE Lead developer SC Soft

Re: [otrs] My Queues

group. With new queue I received emails successful. But I don't understand how to get something in my queues. Thanks for your help. -- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0743188005 [EMAIL PROTECTED] http://www.softpedia.com

[otrs] [spam] Agent reply sent twice

the same machine otrs resides on). I do not have similar problems with other applications that send emails through that specific mailserver. Thanks in advance for any hint anybody may provide -- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0788570527 [EMAIL PROTECTED] http

[otrs] Response format problem

he configuration), but in most cases it is not, meaning that the original message is placed above the signature. I'm using otrs 1.3.2 Any help would be greatly appreciated. -- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0788570527 [EMAIL PROTECTED] http://www.softped

Re: [otrs] Upgrade 1.1.1 -> 1.2.1

Excellent. Thanks! -- Sorin On Tuesday 17 February 2004 23:48, Martin Edenhofer wrote: > Hi Sorin, > > On Tue, Feb 17, 2004 at 02:38:00PM +0200, Sorin BRABETE wrote: > > The upgrade from 1.1.1 to 1.2.1 worked just fine. > > > > Only one problem. When I crea

[otrs] Upgrade 1.1.1 -> 1.2.1

can revert this behaviour? -- Best Regards, Sorin BRABETE ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS

Re: [otrs] Automatic free fields

Thank You, Martin! -- Sorin BRABETE On Wednesday 04 February 2004 18:24, Martin Edenhofer wrote: > Hi Sorin, > > On Wed, Feb 04, 2004 at 04:39:31PM +0200, Sorin BRABETE wrote: > > I am currently running otrs-1.1.1 and testing 1.1.2-beta2 > > > > I have 2 questions: &

Re: [otrs] Automatic free fields

I was, of course talking about otrs-1.2.0 beta2 Sorry for the mistake ;( On Wednesday 04 February 2004 16:39, Sorin BRABETE wrote: > I am currently running otrs-1.1.1 and testing 1.1.2-beta2 > > I have 2 questions: > > 1. Is it possible in otrs-1.1.2 (beta of final) to automa

[otrs] Automatic free fields

I am currently running otrs-1.1.1 and testing 1.1.2-beta2 I have 2 questions: 1. Is it possible in otrs-1.1.2 (beta of final) to automatically set the free fields in the messages, based on some criteria (from address, subject, etc) ? Some info about doing this myself wouldbe helpful too. 2. In