Hi,
> you can use more than one backend: See
> http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data
> (section "Using more than one customer backend with OTRS")
>
sorry, I did not scroll down far enough :-(
Stefan
--
Hello,
am I right in assuming, that it is only possible to have ONE external customer
user backend, but not more?
One of our clients has bought another company and if it is not possible to
connect both customer databases to OTRS, we would have to find a way to merge
the two database into an in
Hello,
my intention is to modify the layout of the PDF, which is created when I click
on "Print".
The underlying link is
http://192.168.56.2/otrs/index.pl?Action=AgentTicketPrint;TicketID=2;ArticleID=3,
but when I modify Kernel/Output/HTML/Standard/AgentTicketPrint.dtl it has no
effect on the
Hi,
> $Self->{'Customer::AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
> There is no CustomerAuthSync Module
>
hm, now OTRS accepts the login name and the passwords, but since there isn't a
corresponding account in OTRS, the customer can not login.
If there isn't a snyc for customers, h
Hello,
I'm currently trying to setup the LDAP authentication for both agents and
customers. While the agents can login without a problem, the customers can't.
We checked the logfiles and found out, that OTRS uses
"AuthModule::LDAP::AlwaysFilter" for agents and customers, although we have
defin
-Michael Guenther
Geschaeftsfuehrer
Moltkestrasse 49 D-76133 Karlsruhe
Tel./Fax : +49 (0)721 / 83044 - 98/93
http://www.in-put.de
Schulungen Installationen
Beratung Support
Voice-over-IP-Loesungen
Hi Afshar,
>We are using OTRS in MS Windows platform with MS SQL database and have
>not any problem till now. What's your problem with MS SQL?
just to make sure that we are talking about the same configuration:
The OTRS is currently running on a debian server. Did you install OTRS
on the win
Hello,
we are currently trying to create a ticket with an applikation which is
running on the same server as OTRS, but does not belong to OTRS.
Here is the script:
#! /usr/bin/perl
use strict;
use warnings;
use File::Basename;
use FindBin qw($RealBin);
be helpful if we could get the version numbers MS
SQL, DBD::ODBC and OTRS of such a successful installation.
Thanks in advance,
Stefan-Michael Günther
--
in-put GbR - Das Linux-Systemhaus
Stefan-Michael Guenther
Geschaeftsfuehrer
Moltkestrasse 49
