Re: [otrs] Forgot password mechanism doesn't send email.

2013-08-27 Thread Stephen Martin
On Tue 08/27/13 Aug, 18:22:50, Stephen Martin wrote: > Hi All, > > Having a strange issue, quite a new install of OTRS have never had chance to > see if this was working earlier and broke or just never worked but it seems > that when a user uses the forgot password link on the

[otrs] Forgot password mechanism doesn't send email.

2013-08-27 Thread Stephen Martin
Hi All, Having a strange issue, quite a new install of OTRS have never had chance to see if this was working earlier and broke or just never worked but it seems that when a user uses the forgot password link on the cutomer portal login page they never receive an email. I checked this and indee

[otrs] Database Schema

2005-04-25 Thread Stephen Martin
Is the OTRS database schema documented anywhere? If so, where? -- Stephen Martin Management Concepts http://www.ManagementConcepts.com 703.270.4096___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] List of Tokens for Notifications

2005-03-01 Thread Stephen Martin
What I'm actually looking for is the detail that goes with the options listed at the bottom of the page. For example, for customer::OwnerUpdate, these are the options: Config options (e. g. ) Ticket owner options (e. g. ) Options of the current user who requested this action (e. g. ) What

[otrs] List of Tokens for Notifications

2005-02-28 Thread Stephen Martin
I'd like to do some customization of the OTRS notifications (specifically, Customer:OwnerChange). Is there a listing somewhere of the valid tokens that can be used in the notification e-mails (i.e., , , etc.)? I have looked through the manual, but can find no reference to the valid placeholde