Re: [otrs] Set default ticket type for queue - OTRS 5

Hi Willian, Please have a look into SysConfig below path: Ticket -> Core::PostMaster -- PostmasterDefaultQueue Best Regards, Sujeeva Tissaarachchi  From: Willian Silva To: User questions and discussions about OTRS. Sent: Thursday, 2 June 2016, 22:51 Subject: Re: [otrs] Set defa

Re: [otrs] OTRS Duplicate Notification event

Hi Rose, Please check whether you have any duplicate notification settings in: Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications  Best Regards, Sujeeva Tissaarachchi From: Rose Dowson To: User questions and discussions about OTRS. Sent: Frid

Re: [otrs] Ticket re-opened by system

There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig  Best Regards, Sujeeva Tissaarachchi  From: claude To: User questions and discussions about OTRS. Sent: Thursday, 28 April 2016, 12:30 Subject

Re: [otrs] OTRS duplicate notification "event"

Hi Rose, Please check whether you have any duplicate notification settings in: Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications  Best Regards, Sujeeva Tissaarachchi  From: Rose Dowson To: User questions and discussions about OTRS. Sent: Tuesd

[otrs] OTRS 5 for Production

Dear Friends, I have just installed OTRS 5 (Free Version) and planning to use it for production of 1500 users (customers) and 35 agents. Configurations: Cent OS on VM RAM 6GBMySQL With your experience, how would you predict the performance in my production? Will it be practical for me to use i

[otrs] Statistics on SLA Breach

even for out of office time Best Regards, Sujeeva Tissaarachchi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Use of templates

Hi Florian, Version 5 is embedded with Template ability. No needof additional add on. Please refer to Admin Doc. For the initial question, I don't think there is a way of finding how oftentemplates are used by agents. Best Regards, Sujeeva Tissaarachchi  From: Jens Bothe To:

[otrs] OTRS 5 AD Integration

Dear Friends, Has any one integrated OTRS 5 or 4 with Microsoft Active Directory?  Best Regards, Sujeeva Tissaarachchi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] Not able to move locked tickets

It is normal behavior as per my experience. But I believe it can be customized.   Best Regards, Sujeeva Tissaarachchi  From: André Cavalcante To: User questions and discussions about OTRS. Sent: Friday, 15 May 2015, 8:43 Subject: [otrs] Not able to move locked tickets Hi There

Re: [otrs] R: OTRS: Agent Notifications

Hi Marco, You have to activate the "Agent Notification" from "Notification Management". Navigation path: Admin->Ticket Settings->Notifications(Event) Best Regards, Sujeeva Tissaarachchi  On Wed, 19/11/14, Marco Borsan

[otrs] FAQ 2.3.2 Install error in OTRS 3.3.8 on Cent OS 6.2

nyone faced the same error and resolved?   Best Regards, Sujeeva Tissaarachchi- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Migrate Data and settings from Windows to Cent OS

Hello Friends, I have configured and tested OTRS 3.3.* with ITSM on windows server 2008. Is there any documentation for migrating data and settings from windows to a new installation under CentOS?   Best Regards, Sujeeva Tissaarachchi

Re: [otrs] Auto-response

Hi Marwan, I assume you need to enable auto response to agents. In that case, please go to "agent management" under "admin" option and enable ("Yes") "new ticket Notification" setting. Best Regards, Sujeeva Tissaarachchi  ---

[otrs] Migrate Test Setup to New Production

Hi Friends, Can anyone advise me how would I migrate my settings and data into a new production server I have setup a test machine on VM (Windows 2008) I am planning to build the production server on Linux However, I need to migrate my setups and data into new production   Best Regards, Sujeeva

Re: [otrs] Customer reporting issue on myticket view

I would like to ask it in this way. How to filter the ticket visibility in agent level. For example, Agent "A" should be able to see only the tickets assigned to him. Not all the tickets in his group's queue    Best Regards, Sujeeva Tissaarachchi   On Tuesday, 11 February 2014