Hi all,
I've been testing otrs for a while now and it seems to fit the bill. The faq
module is also very nice but we want to add new categories to this system
when creating a new article. For instance: Now when you create a faq article
you can choose between : internal / external and public as a status. Is it
possible to add another status (like a name of a department) so that those
articles can only be read by the members of that department. Can sombody
please show me the steps ?
Thanx in advance,
Randy
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