Hi all!
I have certain customers I only want to be able to send tickets to certain
queues. Is this possible? I've installed otrs 2.1 on fedora 4
Thanks for any help at all!
_
Like puzzles? Play free games earn great prizes.
to a specific queue for that client.
Hope that helps!
~Jadon
Tequila Troutman wrote:
Hi all!
I have certain customers I only want to be able to send tickets to certain
queues. Is this possible? I've installed otrs 2.1 on fedora 4
Thanks for any help at all
Hi All,
I am using otrs 2.1 on fedora 4. I get notifications on the default queues
but when I set up a new queue I do not get a notification. Can anyone tell
me what I am missing?
_
Play games, earn tickets, get cool prizes.
notification
Date: Mon, 11 Jun 2007 14:24:20 -0400
I assume you mean you don't get notified of new tickets created in these
queues. I would double-check that you've got that queue listed as one of
your queues.
~Jadon
Tequila Troutman wrote:
Hi All,
I am using otrs 2.1 on fedora 4. I get
2007 14:43:01 -0400
Have you checked spam rules/quarantine stores?
LQ
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tequila Troutman
Sent: Monday, June 11, 2007 2:39 PM
To: otrs@otrs.org
Subject: Re: [otrs] queue notification
I don't get an email
you checked spam rules/quarantine stores?
LQ
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tequila Troutman
Sent: Monday, June 11, 2007 2:39 PM
To: otrs@otrs.org
Subject: Re: [otrs] queue notification
I don't get an email notification
You can use the customer id. If two customers have the same customer id,
they can see each other's tickets. If a customer has a customer id specific
to only him in his user profile, then he can only see his tickets. You could
set up all the users you want access to each other's tickets by
