Re: [otrs] Could not group the customers

Hello, we're evaluating OTRS for our company. We have about 30 "agents" who would use OTRS if it is implemented. We need one specific feature though ,and I' not sure if OTRS has it. We have a few hundred "pro" customers, and those pro-customers each have their own support agent which they always e

[otrs] Problem with OTRS mails in Eudora

Hello, we're currently testing OTRS in our company. It works fine, except that only Eudora displays mails from the OTRS system incorrectly. Outlook, Evolution & Thunderbird do fine. Eudora doesn't print any newlines, the whole e-mail is one single line. There's absolutely no option in Eudora which