Re: [otrs] Postmaster Filter changing Ticket State

anging Ticket State Hi, I do not actually understand your question but let me try ;-) On 21.01.2010, at 15:02, TISSOT, Thierry wrote: Is there a way to prevent reopen of a ticket when it has been closed by an agent ? (don't reopen the ticket when user reply Thank you for example). go t

[otrs] Postmaster Filter changing Ticket State

Hello everybody, I'm currently using 2.3.4 version of OTRS and I have two questions about ticket states. - Is there a way to prevent reopen of a ticket when it has been closed by an agent ? (don't reopen the ticket when user reply Thank you for example).

[otrs] Ubuntu OTRS version

Hello, I'm currently running Ubuntu Server 9.10 and have only 2.3.4 version of OTRS on it. Is there a tuto to install the last release of OTRS on Ubuntu 9.10 ? Thanks Thierry - OTR

Re: [otrs] AdminPackage doesn't work

Thank you Torsten, Another question, is there a way to get the latest version running simply on ubuntu ? Thierry -Message d'origine- De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Torsten Thau Envoyé : samedi 12 décembre 2009 10:50 À : User ques

[otrs] AdminPackage doesn't work

Hello, I'm currently running OTRS 2.3.4 on Ubuntu. Since I've upgraded from 2.3.2 to 2.3.4 (via ubuntu standard package upgrade), I don't have access to Package Admin. When I click on the link it asks me to download index.pl. Any idea please ? Thi

[otrs] Installing OTRS on a Windows System without installer

Hello, I would like to install OTRS on a Windows 2000 system that already has Apache, Perl and mysql installed. Is there a doc or help to do that ? Thanks in advance Thierry ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:

[otrs] OTRS 1.3.1 on Windows

      Hello,       As any body already install the latest release of OTRS on a Windows 2000 Server system ? And if so how to do that.   Thanks Thierry ___ OTRS mailing list: otrs - Webpage: http://otrs.org/