Hi
Is it possible to stop tickets being automatically locked? Eg. If the
owner is changed etc. ?
TIA. Tom
--
Solution Expertise Centre
Sun Microsystems (UK)
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Sorry, yet another question...
Is there anyway, short of creating an empty note, to get rid of the
"New message" alert?
Here's the scenario...
1/. Agent 1 moves ticket to Agent 2.
2/. Agent 2 gets "New message" alert in his Queueview/TicketView
3/. Agent 2 reads new message, but will action it
Hi,
Is there a way to change the date format to English (DD/MM/) rather
than American (MM/DD/) ??
Ta. Tom
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Hi
Does anyone know if it's possible to exclude something from a search.
For example, suppose I want to search for all tickets that have not
been sent from "example.com". Can I do something like :-
From: ! { @example.com }
Ta. Tom
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Hi,
Has anybody experience problems with mozilla under solaris, where after
login, mozilla says "AgentQueueView.html is of type text/html - Mozilla
does not know how to handle this filetype"
Works with firefox fine, just not mozilla - BTW, it's mozilla-1.4, and
I'm not in a position to change t
hmm. It's HA-apache running under SunCluster. I'm uncertain as to what
the HA probe would make of that :-) Probably initiate a cluster failover!
Tom.
Martin Edenhofer wrote:
Hi Tom,
you also can do an apache "reload". :)
-Martin
Tom Simpson wrote:
Ah,
That sounds like it.
Ah,
That sounds like it.. I can't restart my webserver until later tonight
(production system), but I'll let you know if that fixes it.
Thanks. Tom.
Martin Edenhofer wrote:
Hi Tom,
Tom Simpson wrote:
The trouble is, that is exactly what I am doing. I'm imagining the
scena
, ie. my local domain.
Anything that is "@" it says invalid MX.
Tyler Hepworth wrote:
On Mon, 25 Oct 2004 17:13:42 +0100, Tom Simpson <[EMAIL PROTECTED]> wrote:
Hi there,
I'm having problems with "Phone ticket" under OTRS 1.3.2. When I put in
the customer name and I
Hi there,
I'm having problems with "Phone ticket" under OTRS 1.3.2. When I put in
the customer name and ID with an email address outside of "sun.com", it
responds with "invalid MX". I've set
[...]
# CheckEmailAddresses
# (Check syntax of used email addresses)
$Self->{CheckEmailAddr
