Йчй▀═║╖]╤╛╤┼ИqЛZ ≥^╕W+y╚^jw╟╤'$zыН≥╥╚⌡$БrG╜6И⌡z
Йчй▀═║╖]╤╛╤┼ИqЛZ ≥^╕W+y╚^jw╟╤'$zыН≥╥╚⌡$БrG╜6И⌡z
The problem surely isn't the same, but you can always modify the code
or write your own agent to do whatever you like with it.
Umberto
On 9/10/07, Kaiser, Hans <[EMAIL PROTECTED]> wrote:
>
> Umberto Nicoletti wrote:
> On 9/4/07, Kaiser, Hans <[EMAIL PROTECTED]> wrote
On 9/4/07, Kaiser, Hans <[EMAIL PROTECTED]> wrote:
> Umberto Nicoletti wrote:
> > In my case I had to write a GenericAgent extension, that is a custom
> > perl generic agent that does exactly the merge (and close) of closed
> > tickets for situations where a third-party
In my case I had to write a GenericAgent extension, that is a custom
perl generic agent that does exactly the merge (and close) of closed
tickets for situations where a third-party notifies via email that the
issue has been solved.
It requires Perl knowledge to write such an agent.
Umberto
On 9/3
On 7/13/07, Maurice James Ny <[EMAIL PROTECTED]> wrote:
Once you complete the rpm upgrade you must run the DB upgrade script.
Before removing the old installation remember to dump the
configuration from the SysConfig editor. You can then reload it into
the new installation to transport almost
I've implemented a SOAP interface over OTRS 2.1 that lets a SOAP
client create a ticket by passing:
email, customerid, subject, body and optionally the name of the queue
to drop it in
to a SOAP server.
I know it's not much but it is quite easy to extend once you grasp the
basics of perl and otr
You can create a GenericAgent for this and other kinds of tasks:
http://doc.otrs.org/2.1/en/html/x1095.html
Umberto
On 3/24/07, mario <[EMAIL PROTECTED]> wrote:
Hello List,
we have ~900 new Mails due to a wrong configuration.
Is there a way to delete those tickets manually from the Database o
IL PROTECTED] På vegne af Umberto Nicoletti
Sendt: 7. marts 2007 11:28
Til: User questions and discussions about OTRS.org
Emne: Re: [otrs] RAW
> Then create a generic task which purges the Junk queue once in a while.
Maybe you're just suffering from random attacks o
Then create a generic task which purges the Junk queue once in a while.
Maybe you're just suffering from random attacks of blindness :-D
Umberto
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To u
Create a postmaster filter based on the value of mail headers like the
following:
X-Spam-Flag=YES
and set X-OTRS-QUEUE=Junk
Then create a generic task which purges the Junk queue once in a while.
Please note that the X-Spam-Flag must be inserted by an antispam
software like spamassassin. Otrs c
Hi,
I am running (very happily) OTRS 2.0 on SLES9 and today the PostMaster
process died with the following error:
Modification of a read-only value attempted at
/usr/lib/perl5/5.8.5/i386-linux/Sys/Syslog.pm line 312
This seems to have already been reported (and SOLVED) a while ago:
http://lists.
I have done it on one site, but it requires a customization of the
OTRS Agent interface.
Regards,
Umberto
On 11/28/06, VI - Mario Tonin <[EMAIL PROTECTED]> wrote:
I want that customer read note of ticket. Actually they only see email. Any
idea?
. . . . . . . . . . . . . . . . . . .
Ma
Create a generic agent and specify Junk as the queue and delete as the
action. You can schedule it to run every weekend or every night.
Regards,
Umberto
On 8/16/06, Graham Leggett <[EMAIL PROTECTED]> wrote:
Hi all,
I have a lot of tickets in the Junk queue, which is currently taking up
an enor
[EMAIL PROTECTED] On Behalf Of
Umberto Nicoletti
Sent: woensdag 26 juli 2006 17:16
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] How to delete or close more than 500 messages!
Create a generic operator (under admin->generic operator, roughly
translated from my italia
I would also like to get a copy.
Thanks,
Umberto
On 7/6/06, KartheeK <[EMAIL PROTECTED]> wrote:
Hi All,
Please let me knw if anybody of you want to knw of how to install multiple
OTRS on to a single machine... I dont knw any place of where to publish
it... I can mail it for you guyz...
Thanks
Create a generic operator (under admin->generic operator, roughly
translated from my italian version).
HTH,
Umberto
On 7/26/06, Her, Andre <[EMAIL PROTECTED]> wrote:
L.s.
Due to a type in the crontab, I now have more than 500 messages in queue.
Is there a way to close them all at once ??
Or
Hi list,
I am trying to customize the customer notification for state change so
that it shows the closing note written by the operator (the text
written in the the text area when closing the ticket).
So far I have tried:
OTRS_BODY, OTRS_COMMENT, OTRS_CUSTOMER_DATA_BODY
but without success. I ha
18 matches
Mail list logo
