Re: [otrs] Can't create new ticket via Compose Email

Dear Wes , When I try to create a new ticket via Compose Email, I get this error: Software error: Can't write /opt/otrs/var/log/TicketCounter.log: at ../..//Kernel/System/Ticket/Number/AutoIncrement.pm line 66. Permission issues Make sure /opt/otrs/var/log/ is owned by otrs user and is writ

Re: [otrs] OTRS Webmin Module

Dear Jason Coltrin , I can't find any custom Webmin modules for OTRS. They are' t any. would you have any objections to the creation of one? I dont think so anyone would object for such a nice favour. But what must it have. -- Best Regards, Vishal Kashyap Director / Lead Developer, Sai Hert

[otrs] Hackers guide to OTRS

Dear Friends , Was just wondering is their any hackers guide for OTRS. If Yes Kindly pass me on the link Else I would like to compile one from the archive of the mailing list. though I am not good at Perl. Am I welcomed and who will recive the Update / patches Etc -- Best Regards, Vishal Kashyap D

Re: [otrs] No Graphs

Dear Brice Levy , Did you install the cron scripts ? one of them generates the graphs regularly. Try running bin/mkStats.pl and see if any error comes out. Loads of thanks . I did'nt read the Docs properly - Best Regards, Vishal Kashyap Director / Lead Developer, Sai Hertz And Control Systems P

[otrs] No Graphs

Dear All, Upgaraded to OTRS 1.2.1 from 1.1.3 * *RH 9.0 Perl 5.8 GCC 3.x.x Problem : Can not get graphs though GD is installed on the server. Graphs were not even generated in 1.1.3 I belive I am missing some thing Do you know what ? -- Best Regards, Vishal Kashyap Director / Lead Developer, S

Re: [otrs] Upgrade to 1.2.1

Dear Martin Edenhofer Thanks a load *) Execute $OTRS_HOME/bin/SetPermissions.sh ! *) Restart your services (e. g. rcotrs restart-force or each service manually) -- Regards, Vishal Kashyap ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* You Guys start coding I will take care of what this cus

[otrs] Upgrade to 1.2.1

Dear all, I am new to OTRS and out company has a previous install of OTRS *1.1.3 * As the new OTRS system has FAQ and knowledge base integrated we would like to migrate to 1.2.1 the latest version. So what must I do for an upgrade ? 1. Just copy the new otrs files to the apache directory from wh