[otrs] Customer ticket view

I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w

[otrs] R: otrs Customer ticket view

Thanks to all. I've changed to external note, and i see that!!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for

[otrs] Panic, no user data

Hi, i've finally get the authentications via ldap. Now, I want every user of my AD to be able to log in to otrs. Actually I have to insert manually the customer to db, than he can log-in successfully. If I don't insert it manually, I got the message panic, no user data. How can I solve this?

[otrs] Https

How to configure https access? . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.battistolli.it http://www.battistolli.it/

[otrs] Re: LDAP Authentication

Sorry, but i still can authenticate. Here my entry on config.pm. Something wrong? Anything else to change? Please help me! # # # insert your own config settings here # # config settings taken from

[otrs] LDAP Authentication

Is there anyone who can give me a step-by-step guide to configure ldap autentiation for costumers? I've added this entry: $Self-{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self-{'Customer::AuthModule::LDAP::Host'} = 'vidc2.battistolligroup.it';

[otrs] Forwarding mail with specific subject

Hi, i've a question. I want otrs automatically forward to an e-mail address incoming mail with specific words in subject? Any ideas? Thanks! . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] B.T.V. s.p.a.- Sistemi Informativi Via

[otrs] Modify Web Page

How can i customize web pages like index or customer? Im windows user Thanks . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] Gruppo Battistolli - Sistemi Informativi Via Luca della Robbia 60 36100 Vicenza Italy w http://www.battistolli.it t +39

[otrs] Help Needed

Someone can help me to implement LDAP authentications? Im workinon Windows 2003 domain. Thanks . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] Gruppo Battistolli - Ufficio Edp Via Luca della Robbia 60 36100 Vicenza Italy w