[otrs] Customer Note Notifications

Title: Customer Note Notifications Hello, I have seen many inquiries in the list archives regarding customer notifications when a Note is added to a ticket.  I too have this requirement.  I suspect that the module that needs to be modified is AgentNote.pm .  Has anyone been able to successfu

[otrs] Ticket consolidation

Title: Ticket consolidation Is there an easy way to consolidate or link tickets?  The best solution would be a feature that allows a "master" ticket to be reassigned and attached to another ticket. ___ OTRS mailing list: otrs - Webpage: http://ot

[otrs] Queue views

Is there a way to display ALL tickets in the queue view regardless of the owner without having to go to utilities and run a query? Currently, a user can only see those tickets for which he is the owner. ___ OTRS mailing list: otrs - Webpage: http://otr