Re: [otrs] Set default ticket type for queue - OTRS 5

Ok Leonardo, thanks ! 2016-06-02 10:32 GMT-03:00 Leonardo Certuche < leonardo.certu...@itconsultores.com.co>: > Hello, > > You can accomplish that using ACLs: > https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html > > On 2 June 2016 at 07:42, Willi

[otrs] Set default ticket type for queue - OTRS 5

Hi guys. Can I set a default ticket type for a single queue in sysconfig ? Regards, Willian Silva. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] Second Customer Web Interface

Hi Guys. Is there a way to create a second customer web interface in otrs 5 ? Regards, Willian Silva. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] PostMasterMailbox.pl doesn't working

etting in Config.pm, that scripts can do its job. When I turn on this setting (it should be enable) and perform that scripts in debug mode, the error message *Segmentation Fault *shows up. Have you ever seen a issue like that ? Best Regards, Willian Silva. 2014-02-19 16:25 GMT-03:00 LQ Ma

Re: [otrs] PostMasterMailbox.pl doesn't working

gmentation fault.* Any idea ? Can be some Perl issue ? Best Regards, Willian Silva. 2014-02-18 11:11 GMT-03:00 Gerald Young : > To be more explicit about it: > > Cron.sh stop otrs > empties otrs crontab > Cron.sh start otrs > concats otrs/var/cron into otrs crontab > > gre

Re: [otrs] PostMasterMailbox.pl doesn't working

(otrs/bin/Cron.sh restart otrs). See below: [root@myserver otrs]# crontab -l -u otrs | grep PostMaster */10 * * * *$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null */10 * * * *$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null Is it a problem ? Regards, Willian Silva. 2014-0

Re: [otrs] PostMasterMailbox.pl doesn't working

Hi Martin. Yes, he is apache group member. Regards, Willian. 2014-02-18 8:11 GMT-03:00 Martin Gruner : > Hi Willian, > > is the otrs user a member of the apache group? > > Regards, mg > > Am 18.02.14 11:33, schrieb Willian Silva: > > Hi, Martin. > >

Re: [otrs] PostMasterMailbox.pl doesn't working

17 09:48 ZZZAuto.pm Regards, Willian Silva 2014-02-18 4:46 GMT-03:00 Martin Gruner : > Hi Willian, > > can you please post the file permissions in your Kernel/Config/Files > directory? > > Regards, mg > > Am 17.02.14 19:41, schrieb Willian Silva: > > Hi folks, &g

Re: [otrs] PostMasterMailbox.pl doesn't working

Yes, Gerald Young. Manual fetch is working properly from the GUI. 2014-02-17 15:26 GMT-03:00 Gerald Young : > Does manual fetch work? > Are there errors in System Log? > Windows or Linux? > > > > > On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva wrote: > >> Hi

Re: [otrs] PostMasterMailbox.pl doesn't working

Thanks Piyush Mishra. I've just tried your suggestions but I'm still having the same problem. 2014-02-17 15:52 GMT-03:00 piyush mishra : > and add one job more in crontab > > */1 * * * * fetchmail > > > Thanks > > Piyush Mishra > > On 2/18/14, pi

Re: [otrs] PostMasterMailbox.pl doesn't working

r (I'm using Perl v5.10.1). However, the follow message shows up: # /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1 -d 2 *NOTICE: PostMasterMailbox.pl is already running but is starting again! * *Segmentation fault* Any ideas about this "Segmentation fault" ?

[otrs] PostMasterMailbox.pl doesn't working

PostMasterMailbox.pl -f 1 -d 2 *NOTICE: PostMasterMailbox.pl is already running but is starting again!* *Segmentation fault* Any ideas about this "Segmentation fault" ? I think that's the point. Regards, Willian Silva. --

[otrs] PostMasterMailbox.pl doesn't working

Hi folks, I've been facing off with an issue and I'll appreciate any help to solve it. In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running every 10 minutes by the otrs user cron jobs. But the tickets aren - OTRS m