All, I am getting ready to roll out OTRS as a company wide IT ticketing solution. I have it set up successfully for all 150 users being authenticated via LDAP to Active Directory. I would like to enable Company Tickets view from the customer login so each user can see all 150 other users in the queue. I have viewed the documentation on creating additional customer ids for each additional customer. But that seems terribly inefficient to add all 150 users to each AD user.
Any help on this? Thanks, Mark Wood IT Systems Architect [EMAIL PROTECTED] (314) 746-1994 DIRECT OSBORN & BARR COMMUNICATIONS U.S : ST. LOUIS * DES MOINES * KANSAS CITY CANADA : GUELPH * WINNIPEG One North Brentwood Eighth Floor St. Louis, Missouri 63105 (888) BELIEF-2, (314) 726-3429 FAX www.osborn-barr.com We create belief(r)
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