Hello, i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets. his colleague posted some tickets, and so did he. everyone can see his own tickets, but can't see the colleague's tickets.
the 2 of them belong to a group and the parameter CustomerGroupSupport <http://doc.otrs.org/2.1/en/html/a2024.html#Framework:Frontend::Customer:CustomerGroupSupport>is activated. the file is also connected with the group. do i have forgotten something in the configuration? Thanks Yann
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