hi for all otrs team !
i have a problem of viewing locked ticked in the queueview ( except for the
owner but for the other users of the same view). when i tried to make
$Self->{ViewableLocks} = ["'unlock'", "'lock'", "'tmp-lock'"]; it can be seen
it the queueviuew but it disapear from the locke
hi and thanks for your response but i think that i've not understand the answer
;-]
>>Locked tickets did you have only, if you locked it in the Interface!
tickets are locked from the interface and i want the other agents to see that
locked ticket, and the counter to 'count' :-)
first i would like to thank you for your help because that was really a problem
for me.
but i'd like also to know if it's possible to minimize the space token by a
ticket in the queueview page. you'll ask me why!
i'd say because my boss want a ticket to take only 1 or max 2 lines in the
queuevi
hi every body,
i wanted to see the locked tickets on my interface so i'd set
$Self->{ViewableLocks} = ["'unlock'", "'lock'", "'tmp_lock'"];
but the problem is that the counter (on the top of the interface) is always 0.
' Locked tickets(0) '
why? did i miss something or should i add something else
hi all,
i want to maximize the tickets shown on an agent page. i've tried
$Self->{MaxLimit} = 150;
$Self->{ViewableTickets} = 100;
but it doesn't work. any idea please.
thanks in advance
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Faites un voeu et puis Voila ! www.voila.fr
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hi, i want to now if it's possible to get automaticly the email of the agent
who is loged in and working on a ticket into the "from" field in the answer for
the ticket.
I know that the this field 'from" takes his value from the email entred in the
queue settings.
thanks in advance.
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