i am trying to customize the ticket view so that it will always show the
first subject submitted with a ticket rather than changing it with
_every_ email sent to the ticket... is there a way to change this???
it makes it very hard to keep track of what is in a ticket if the
subject line keeps changing... i noticed that it shows the original
subject line when you use 'zoom' in the email threads, so it is there
somewhere... once again, thanks...
--
Dale Ryon Wilhelm
Director of Technical Operations & Services
UnitedLayer LLC, San Francisco
415.349.2123
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